1. In a hierarchical organization, everyone respects the boss. Adjust your communication to the local style, _____________ so that people don't think you are rude.
think before you speak and be diplomatic
your communication to the local style
2. Child-resistant, tamper-resistant ___________. Find the part of the given phrases
3. In which stage of new product development, beta testing and pilot programs are fulfilled
4. What is the synonym of "get through"?
5. A statement from someone who knows you or has worked with you that gives information about you.
6. What business activities are included to primary sector?
agriculture, mining, oil and gas
manufacturing, oil and gas, construction
agriculture, civil engineering, construction
advertising, mining, oil and gas
7. ___________ the symptoms. Find beginning part of the phrase
8. Fire-retardant, water-resistant ___________. Find the part of the given phrases
9. Which of the followings are not considered strong culture?
shared values and beliefs
adaptability and resilience
10. Her approach to leadership was criticized as ________ because she refused to consider any ideas that were different from her own.
11. What business activities are included to tertiary sector?
software, transport, construction
advertising, software, mining
agriculture, transport, health care
advertising, software, health care
12. Customer Relationship Management (CRM) software is a tool that helps businesses manage and analyze customer interactions and data throughout the customer lifecycle. CRM software centralizes customer information, allowing companies to track leads, monitor sales, and provide personalized support. By organizing and streamlining customer data, CRM systems help businesses improve customer satisfaction, build stronger relationships, and enhance overall efficiency. Many CRM platforms also offer automation features, enabling companies to send targeted marketing messages and follow up on sales opportunities without manual effort. What is one benefit of using CRM software?
It reduces the need for personalized support
It only tracks customer complaints
It centralizes customer information and streamlines processes
It eliminates the need for any customer interactions
13. The business plan serves as a ____________ for the company's long-term growth and operations.
14. ...... is a model of future product that is the same size as the real thing.
15. .............. is a business arrangement in which several people work together, and share the risks and profits.
16. An accurate _____________ helps customers make informed purchasing decisions.
17. Which of the following is considered an asset?
Equipment owned by the company
A loan the company must repay
A decrease in gross profit
The total amount of tax owed
18. This recipe is ___________. It works every time.
19. I enjoy taking initiative, and I keep my promises; when I ________ to a project, I always deliver.
make a valuable contribution
possess strong negotiating skills
20. .............. is a large company that anyone can buy or sell its shares on the stock market.
a private limited company
21. I have a(n) ................ at my bank to make payments and receive money.
22. ........ is to learn information or a new skill without trying or without meaning
23. Which of the following is considered lead?
A possible or likely customer
To guide or in charge of something
To take someone by going in front of them while they follow
A potential sales contact; a piece of information that may result in a sale
24. Consistent ____________ helps reduce returns and increase customer satisfaction.
25. When the meeting ran longer than expected, the manager became visibly ________, tapping his pen and sighing loudly.
26. Times have changed in the Philippines. In a traditionally poor, deeply religious and conservative country, suddenly twentysomethings are spending freely in bars, restaurants and shopping malls as they start or leave their night shifts. After decades of exporting its labor force to richer countries, Manila is turning the tables in the business process outsourcing market. "What is one reason why young people in the Philippines are now spending more freely?"
Decreasing religious influence
Growth of the business process outsourcing (BPO) market
27. Non-academic approach can imply.....
attitudes and values, work-life balance
social activities, ethical standards
workplace relationships, formal communication
dress code, intellectual freedom
28. Securities representing part-ownership of a company are called .................. or .............
29. What is the function of CRM?
Tools and processes to manage customers
Managing the company's image and media
A small or mid-sized business
A report showing income and expenses
30. Liabilities: Which of the following is considered liabilities?
how much profit or benefit is gained from an investment compared to how much it cost
what a business owes to others — debts, loans, or other financial obligations
the total amount of money a company earns from selling its goods or services before any expenses are subtracted
The remaining profit after tax
31. ....... is a report showing income and expenses
32. I liaise with government officials: fortunately, I _______.
33. Understand customer needs refer ....
listen actively to feedback and concerns
34. What is the synonym of "hang up"
35. What business activities are included to secondary sector?
manufacturing, construction, civil engineering
agriculture, manufacturing, mining
services, retail, healthcare
construction, transportation, logistics
36. Many service companies operate under the belief that "_________," meaning they prioritize client needs above everything else.
37. Who is in charge of long-term strategy in company?
38. ___________ the fault. Find beginning part of the phrase
39. Our company is a small organization with only a few ..................
40. COPE.... Open the abbreviation
Chief Officer for Planning and Environment
Central Office for Planning and Economics
Committee on Planning and Efficiency
Council of Planning and Environment
41. What is the function of R&D department?
Conduct marketing campaigns
42. Revenue is:
The total amount earned before expenses
43. A ........................ is a loan to buy property.
44. Intercultural sensitivity refers to the awareness and appreciation of cultural differences and the ability to respond appropriately to these differences. It plays a crucial role in fostering effective communication and collaboration in an increasingly globalized world. Individuals with high intercultural sensitivity are more open-minded, empathetic, and respectful toward people from diverse backgrounds. They can navigate cultural nuances, understand different perspectives, and adapt their behavior accordingly, which is essential in both personal and professional interactions. What does intercultural sensitivity primarily involve?
A focus on one's own culture over others.
The ability to speak multiple languages fluently.
Strict adherence to cultural norms without flexibility.
Awareness and appreciation of cultural differences.
45. Doing an internship can be a great way for students to gain real-world experience. Interns usually work with professionals in their field of study, allowing them to learn practical skills and make valuable connections. Internships can be either paid or unpaid, and they may last from a few weeks to several months. Many students find that an internship helps them decide if a particular career path is right for them. Some even receive job offers from the company where they interned. What is one potential benefit of doing an internship?
Avoiding professional connections
Gaining real-world experience
Learning skills unrelated to their field
Getting paid more than professionals
46. A short letter explaining your motivation. What type of letter is it?
47. In which stage of new product development, it is described benefits, features and target market of new product
concept development and testing
48. Which of the following is considered customer referral?
the process of sending someone to another person or place for help, information or advice
someone who is ready to help you, especially against someone else who is causing problems for you
a potential sales contact; a piece of information that may result in a sale
to take someone by going in front of them while they follow